- 30 Day Refund and Exchange from original date of shipping. Returns past the 30 days will not be accepted. Refunds will be issued to the original form of payment.
- All returns must include a Return Merchandise Authorization (RMA) number. Please contact firstname.lastname@example.org to request an RMA number. (Please note: any orders returned to our warehouse without an RMA will be subject to a $10 USD Restocking Fee)
- Returns must be (1) in their original, sealed packaging, and (2) still in its original condition
Refunds (if applicable):
Once your return is
received and inspected at our warehouse, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If approved, a refund
will be processed to your original method of payment within 14 days of your
package being received at our warehouse. We will send you a refund confirmation
Late or missing refunds
Please allow up to 2
weeks processing times for refunds. It may take some time before your refund is
officially posted depending on the bank / card issuer. Please contact the
card-issuing bank with questions about when the credit will be posted to your
If you have not received
your refund confirmation email after 2 weeks, please contact us at email@example.com.
Sale items (if
On-sale items can only be
refunded for the sale cost. On-sale items follow the same return policy as our
regular priced merchandise, meaning the merchandise needs to be (1) unused in
the original sealed packaging and (2) in the same condition that you received
If you need to exchange
your Tapplock color, send our customer support team an email at firstname.lastname@example.org. (Please note: shipping costs are not covered for any
Shipping costs are
non-refundable. Tapplock will not pay or refund any shipping charges. You are
responsible for paying for your own shipping costs for returning your item(s).
Depending on where you
live, the time it may take for your exchanged product to reach you may vary.
For your own protection,
if you are shipping item(s) over $75, you should consider using a trackable
shipping service or purchasing shipping insurance. We are not responsible for
lost or damaged packages that are sent to us for return or exchange. Please
retain your tracking number when you ship your package. Collect-on-Delivery (COD) Returns will not be
accepted and will be returned to sender.