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            I am trying to close my Tapplock lite, but the shackle will not stay locked. Help!

            If you're finding your Tapplock lite's shackle will not completely lock in place, please try the following:

            • Hold the Tapplock lite in one hand, and hit against your other hand
            • Use Fingerprint mode as if to unlock
            • Push on the shackle
            If you find this doesn't solve the issue, please submit a support ticket 

            Updated: 06 Dec 2018 03:20 AM
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