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            My Tapplock one is having difficulties connecting to the Tapplock App via Bluetooth

            There are a few things you can try to help you connect your lock to the app:

            • Restart the Tapplock App and try connecting again
            • Disconnect any additional Bluetooth devices that are currently connected to your phone and try connecting again (Devices can include: smart home, smart watch, Bluetooth headset, wireless speakers, etc.)
            • Try another WiFi source or Internet source
            • Make sure you've given the Tapplock App the correct permissions.

            If you're still having trouble connecting your Tapplock one to the app, please submit a support ticket
            Updated: 06 Dec 2018 02:25 AM
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