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FAQ

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  • Caution against phishing
  • How long does it take for my order to be processed and shipped?
  • COVID-19 UPDATE
  • Is Tapplock lite TSA approved?
  • Why isn't my country listed when I try to place an order?
  • How do I get updates on new Tapplock products?
  • Why doesn't Tapplock have a telephone support line?
  • How do I track my Tapplock order?
  • What shipping carriers are you shipping my items with?
  • How much does shipping cost?
  • What do I do if my product is defective?
  • Where can I find a new product manual?
  • My order was cancelled. How come?
  • How do I cancel or make changes to my order?
  • What is Tapplock's Return Policy?
  • How do I order an extra charging cable for my Tapplock one and Tapplock one+?
  • Where do I download the Tapplock app?
  • What devices are supported by Tapplock?
  • What is Tapplock’s Warranty Policy?
  • My shipping status is stuck, what do I do?
  • How long will it take for my order to be delivered?
  • Where do I find the verification code?
  • I'm trying to create my account, but I keep getting "Registration Error" or "Password Doesn't Match"
Tapplock Support