If you no longer have access to your Tapplock, either through loss or damage, it will continue to appear in your profile on the Tapplock App unless deleted.
Please note, you will not be able to delete the lock fully from your account without a connection, therefore, the lost/damaged lock cannot be paired to another account.
If you wish to have the lock removed from your profile, reach out to our Support Team, and we will be happy to assist!