We are monitoring COVID-19 updates as they are ever changing. Due to these constant changes, we have run into delays in receiving our inventory for Tapplock lite. As soon as your order ships, you will receive an email (to the email used during checkout) with your tracking information.
May 25, 2020
We have a new, updated timeline: Any orders that contain a Tapplock lite and/or Tapplock one+ in Gun Metal will now ship in August.
May 12, 2020
Our team has run into an additional delay. Any orders that contain a Tapplock lite will now ship in July.
April 28, 2020
I've placed an order, but haven't had any updates since. What gives?
As noted on our website and on our order confirmation email, all colors of Tapplock lite are currently on backorder. Any orders that contain a Tapplock lite will ship in June. Once your order ships, you'll get an email from our warehouse with your tracking information.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order.
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Some postal services have seen a high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you a full refund. Please ensure you provide your order number and email that was used to place the order.
March 17, 2020
Currently, Tapplock lite in all colors remain sold out. Any orders that contain a Tapplock lite will ship in June.
February 3, 2020
Currently, Tapplock lite in Ash Black remains sold out. Any order that contains a Tapplock lite in Ash Black will ship in April.