We are monitoring COVID-19 updates as they are ever-changing. Due to these constant changes, we have run into delays in receiving our inventory and materials for Tapplock one+. As soon as your order ships, you will receive an email (to the email used during checkout) with your tracking information. To receive additional email updates regarding your order, subscribe here.
October 21, 2021
We are preparing for our next back of Tapplock one+ stock, and will start shipping early December. Any new orders placed now will ship out in approximately 4-5 weeks. Please note, for the first few shipments, we will be receiving our Tapplock one+ in the Gun Metal finish only. We expect to see our other two finishes (Midnight Black, Sterling Silver) arrive later.
FAQ
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I've placed an order, but haven't had any updates since. What gives? As noted on our website and on our order confirmation email, all colors of Tapplock one+ are currently on backorder. Once your order ships, you'll get an email from our team with your tracking information. To receive email updates, subscribe to our emails.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order. *If your order has been shipped, and you have moved and did not provide us with an updated address, we will not be able to make any accommodations.*
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Many major postal services have seen high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you with a full refund. Please ensure you provide your order number and email that was used to place the order.
May 20, 2021
We are beginning to receive our Tapplock one+ stock, and will continue to receive small shipments over the next few weeks. Any new orders placed now will ship out in approximately 1-2 weeks. Please note, for the first few shipments, we will be receiving our Tapplock one+ in the Gun Metal finish only. We expect to see our other two finishes (Midnight Black, Sterling Silver) arrive later in June. If you wish to make any adjustments to the selected finish on your order, please reach out to our Support Team at support@tapplock.com
March 10, 2021
We have unfortunately run into further delays with producing Tapplock one+. We are working diligently at getting Tapplock into your hands! We are expecting to receive limited amounts of Tapplock one+ in Gun Metal in April.
If you've placed an order for Tapplock one+ and Tapplock lite, please note that your Tapplock order will not ship until our Tapplock one+ inventory has arrived. If you'd like to split your shipment, contact our team for the shipping options available.
January 20, 2021
Our QA team is working on ensuring Tapplock one+ meets our standards. We have run into further delays producing our next batch of Tapplock one+. We are striving to get your Tapplock into your hands. At this time, we will be receiving a limited amount of Tapplock one+ in early February.
Our team is working at communicating updates to all customers who have placed an order for Tapplock one+. Many orders will be shipped in March and our team will do our very best to get you your order earlier.
If you've placed an order for Tapplock one+ and Tapplock lite, please note that your Tapplock order will not ship until our Tapplock one+ inventory has arrived. If you'd like to split your shipment, contact our team for the shipping options available.
December 22, 2020
Due to an unprecedented increase in shipping volume, the COVID-19 pandemic, and inclement weather, the US Postal Service, FedEx, and UPS are currently experiencing shipping delays. To monitor for up-to-date service alerts, see the following pages:
December 14, 2020
Our warehouse team is currently experiencing a 1-2 day delay in outbound shipments. Some orders may be affected. Our team is working with our carrier partners to ensure your orders get delivered. Please check your tracking number for your most up-to-date delivery status.
December 4, 2020
Our Tapplock lite inventory has arrived! Our team has processed and shipped all our backorders. Please check your email for your tracking number. If you did not receive an email with your tracking information, send our team an email or submit a support request and we'll be happy to look into this for you.
Did you order a Tapplock one+? Tapplock one+ and Tapplock lite combo? See our updated notice from December 2.
December 2, 2020
Our Tapplock lite inventory is on its way to our warehouse! We are expecting our inventory to arrive next week. Our team will begin to process and ship orders as they were originally received. As soon as your order ships, you'll get an email with your tracking information.
Our Tapplock one+ inventory has been pushed back and we are now expecting our shipment to arrive in January. We are hoping for it to arrive sooner, and if it does, we will make sure you get your orders! This means if your order has a Tapplock one+ and Tapplock lite it will not ship until January.
We apologize for any inconvenience this may have caused and we thank you for your continued support.
FAQ
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I've placed an order, but haven't had any updates since. What gives?
As noted on our website and on our order confirmation email, all colors of Tapplock lite and Tapplock one+ are currently on backorder. Once your order ships, you'll get an email from our team with your tracking information. To receive email updates, subscribe to our emails.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order.
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Many major postal services have seen high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you with a full refund. Please ensure you provide your order number and email that was used to place the order.
November 12, 2020
Tapplock one+ in all colors are now sold out. Any new orders made will be shipped in our December batch. As a reminder, Tapplock lite in all colors are on backorder and will also ship in our December batch.
Tapplock one+ is expected to arrive in mid-late December. Tapplock lite is expected to arrive in early December.
October 13, 2020
Tapplock one+ in Gun Metal is now out of stock. Any new orders made will be shipped in our December batch. As a reminder, Tapplock one+ in Midnight Black and Gun Metal and Tapplock lite in all colors are on backorder.
September 25, 2020
Our warehouse team is continuing to ship out previously backordered items as they were initially received. Our warehouse team is working as quickly as possible to expedite each and every one of your orders!
We assure you that your order is in our queue and will ship out as soon as possible. As soon as your order leaves our warehouse, you'll get an email with your tracking information. If you did not receive an email with your tracking information, your order has likely not yet shipped.
To receive our email updates, subscribe here.
*Note: our warehouse will be closed on Monday, September 28 and will resume shipping orders on Tuesday, September 29*
September 18, 2020
Our team has received our Tapplock lite inventory! Orders have begun to ship as they were initially received. You'll receive an email with your tracking details as soon as your Tapplock ships.
To receive our email updates, subscribe here.
As a reminder: Tapplock lite and Tapplock one+ in Midnight Black will remain on backorder until our December batch.
September 9, 2020
Tapplock one+ in Midnight Black is now sold out and will ship with our December batch. Tapplock lite in all colors remains on backorder.
For customers whose order remains on backorder: our next batch of Tapplock lite and Tapplock one+ Midnight Black inventory is set to arrive in December.
*Please note: our notice from September 4 has not changed. Our Tapplock lite inventory is still expected to arrive next week and orders will begin to ship as soon as possible.*
FAQ
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I've placed an order, but haven't had any updates since. What gives?
As noted on our website and on our order confirmation email, all colors of Tapplock lite and Tapplock one+ in Midnight Black are currently on backorder. Once your order ships, you'll get an email from our team with your tracking information. To receive email updates, subscribe to our emails.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order.
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Many major postal services have seen high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you with a full refund. Please ensure you provide your order number and email that was used to place the order.
September 4, 2020
Our Tapplock lite inventory is expected to arrive during the week of September 14! Our team will be reaching out to customers whose orders will be shipping. Please double check your inbox & spam folder.
As soon as your order leaves our warehouse, you will receive an email with your tracking information. Double-check your spam/junk folder. If you still did not receive an email with your tracking information, submit a support request and we'll be happy to look into the issue for you!
*Please note: our team will also be reaching out to any customers who will remain on backorder until our next Tapplock lite batch. Tapplock lite will remain on backorder until further notice*
August 11, 2020
Our Tapplock one+ inventory has arrived! Our warehouse has begun to ship orders that have a Tapplock one+. You'll receive an email very soon with your tracking number.
*If your order contains a Tapplock lite and Tapplock one+, your order will ship as soon as our Tapplock lite inventory arrives in the next weeks.
August 6, 2020
Our team is expecting our Tapplock one+ inventory to arrive next week and our Tapplock lite inventory to arrive in 4 weeks' time. Our warehouse will be processing the orders as they were received, please be patient as our team prepares to ship your order out.
As soon as your order leaves our warehouse, you will receive an email with your tracking information. Double-check your spam/junk folder. If you still did not receive an email with your tracking information, send our team an email and we'll be happy to look into the issue for you!
As a reminder: Tapplock lite remains sold out in all colors. Tapplock one+ is sold out in Gun Metal and Midnight Black. Orders that contain the aforementioned will ship in August.
July 8, 2020
Our team has secured a limited amount of Tapplock lites in our warehouse. We have reached out to customers who will receive their order. Please check your spam/junk folder! If you did not receive an email from our team, your order will ship in our August batch.
As a reminder: Tapplock lite remains sold out in all colors. Tapplock one+ is sold out in Gun Metal and Midnight Black. Orders that contain the aforementioned will ship in August.
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I've placed an order, but haven't had any updates since. What gives?
As noted on our website and on our order confirmation email, all colors of Tapplock lite and Tapplock one+ in Gun Metal/Midnight Black are currently on backorder. Once your order ships, you'll get an email from our warehouse with your tracking information. To receive email updates, subscribe to our emails.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order.
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Some postal services have seen a high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you a full refund. Please ensure you provide your order number and email that was used to place the order.
May 25, 2020
We have a new, updated timeline: Any orders that contain a Tapplock lite and/or Tapplock one+ in Gun Metal will now ship in August.
May 12, 2020
Our team has run into an additional delay. Any orders that contain a Tapplock lite will now ship in July.
April 28, 2020
I've placed an order, but haven't had any updates since. What gives?
As noted on our website and on our order confirmation email, all colors of Tapplock lite are currently on backorder. Any orders that contain a Tapplock lite will ship in June. Once your order ships, you'll get an email from our warehouse with your tracking information.
What do I do if I have moved/changed my address since I placed my order? We are not able to make any changes to an existing order. If you have moved or need to change your shipping address, contact our customer care team immediately as we will need to cancel your order and provide you with a refund for you to place a new order.
My shipping time is taking longer than what said on checkout. How do I get a refund on shipping? At this time we are not providing refunds on shipping fees due to the delay with COVID-19. Some postal services have seen a high demand but will continue to ship. To see the latest updates with the postal services see below:
What do I do if I no longer need my order? Contact our customer care team and we will be happy to cancel your order and provide you a full refund. Please ensure you provide your order number and email that was used to place the order.
March 17, 2020
Currently, Tapplock lite in all colors remain sold out. Any orders that contain a Tapplock lite will ship in June.
February 3, 2020
Currently, Tapplock lite in Ash Black remains sold out. Any order that contains a Tapplock lite in Ash Black will ship in April.