If you're finding your Tapplock one+'s shackle will not completely lock in place, please try the following:
- Connect your Tapplock one+ to its charger
- Hold the Tapplock one+ in one hand, and hit against your other hand
- Unlock your Tapplock one+ with fingerprint mode and/or Bluetooth mode
- Push down on the shackle while the LED is turning green
If you find this doesn't solve the issue, please submit a support request.