- 30 Day Refund and Exchange from original date of shipping. Returns past the 30 days will not be accepted. Refunds will be issued to the original form of payment.
- All returns must include a Return Merchandise Authorization (RMA) number. Please submit a support request or send us an email to request an RMA number. (Please note: any orders returned to our warehouse without an RMA will be subject to a $10 USD Restocking Fee)
- Returns must be unopened in its original sealed packaging.
**UPDATE (as of April 1, 2020); Due to the ongoing COVID-19 crisis, we are temporarily extending our policy to allow for a return window of 60 days. We will review this extension over the coming weeks and make any adjustments as necessary.
Refunds (if applicable):
Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Tapplock monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Tapplock will no longer accept any returns from that customer, with or without a receipt.
If approved, a refund will be processed to your original method of payment within 14 days of your package being received at our warehouse. We will send you a refund confirmation email.
Late or missing refunds (if applicable):
Please allow up to 2 weeks processing times for refunds. It may take some time before your refund is officially posted depending on the bank / card issuer. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you have not received your refund confirmation email after 2 weeks, please submit a support request or send us an email.
Sale items (if applicable):
On-sale items can only be refunded for the sale cost. On-sale items follow the same return policy as our regular priced merchandise, meaning the merchandise needs to be (1) unused in the original sealed packaging and (2) in the same condition that you received it.
Exchanges (if applicable):
If you need to exchange your Tapplock color, submit a support request or send our team an email. (Please note: shipping costs are not covered for any exchanges)
Shipping costs are non-refundable. Tapplock will not pay or refund any shipping charges. You are responsible for paying for your own shipping costs for returning your item(s).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For your own protection, if you are shipping item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged packages that are sent to us for return or exchange. Please retain your tracking number when you ship your package. Collect-on-Delivery (COD) Returns will not be accepted and will be returned to sender.